Refund policy

Return & Refund Policy

Thank you for shopping at Astra Jewelry.

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help.

Returns

• We accept returns on all regular-priced items within 14 days of delivery.

• Items must be unused, in their original condition, and in the original packaging.

• Please contact our customer service team before sending back any items to receive return instructions.

• Items marked as part of special promotions or events (e.g., Free Today offers) are eligible for return, but original shipping fees are non-refundable.

Refunds

• Once we receive your return and inspect the item, we will notify you regarding the status of your refund.

• Approved refunds will be processed to your original payment method within 5–10 business days.

• Please note that shipping costs for promotional orders are not refundable.

Shipping & Delivery

• We offer worldwide shipping from our warehouse located in Hong Kong.

• Orders are typically processed within 1 to 3 business days, due to high order volume during special events.

• Delivery usually takes 7 to 12 business days, depending on your location and local postal services.

If you have any questions regarding your order or our return policy, feel free to contact us at info@astra-jewelry.com.